نوع مقاله : مقاله پژوهشی
نویسندگان
1 دانشجوی دکتری مدیریت دولتی، گروه مدیریت، واحد علی‌آباد کتول، دانشگاه آزاد اسلامی، علی‌آباد کتول، ایران
2 دانشیار گروه مدیریت دانشگاه بین المللی امام رضا(ع) مشهد، ایران
3 گروه مدیریت، واحد علی آباد کتول، دانشگاه آزاد اسلامی، علی آباد کتول، ایران
چکیده
فلات‌زدگی شغلی احساس ناکامی و ضعف روان‌شناختی کارمند درباره توقف و پیشرفت فرد در کارراهه شغلی‌اش است. فلات‌زدگی دامی است که کارکنان سازمان را از پیشرفت بازمی‌دارد و بر زندگی کاری آن‌ها نیز تأثیر منفی می‌گذارد، لذا ضرورت توجه به مقوله فلات‌زدگی شغلی توسط کلیه سازمان‌ها اجتناب‌ناپذیر شده است. در سازمان‌های خدماتی به دلیل نوع کار و نیاز به داشتن کارکنانی باانگیزه بالا و روحیه مضاعف کاری، توجه به پدیده فلات‌زدگی شغلی اهمیتی دوچندان دارد. تحقیق حاضر با هدف تبیین این مفهوم در کارکنان بانک مسکن ایران صورت گرفته و ازنظر هدف کاربردی و ازنظر روش توصیفی- پیمایشی است. در پژوهش حاضر در بخش کیفی ابتدا شاخص‌های رفع فلات‌زدگی شغلی با رویکرد کارراهه شغلی بر اساس بررسی ادبیات و پیشینه پژوهش شناسایی و در قالب پرسشنامه به روش دلفی (مصاحبه نیمه ساختاریافته) در اختیار 20 نفر از خبرگان سازمانی آشنا به مسائل و موضوعات مدیریت منابع انسانی به‌عنوان نمونه قرار گرفت. درنهایت با انجام روش دلفی و ارزیابی نمرات، مدل نهایی پژوهش در بخش کیفی شناسایی شد، جهت گردآوری اطلاعات در بخش کمی پژوهش حاضر، از پرسشنامه محقق ساخته استفاده شد، بر این اساس الگوی رفع فلات زدگی شغلی کارکنان بانک مسکن دارای ابعاد فلات‌زدگی ساختاری (6 مؤلفه)، فلات‌زدگی محتوایی (7 مؤلفه)، فلات‌زدگی زندگی کاری (7 مؤلفه) و فلات‌زدگی اجتماعی (4 مؤلفه) است. در ادامه مهم‌ترین پیامدهای مخرب فلات زدگی شغلی و راه‌های برون‌رفت از آن بر اساس نظرات خبرگان بانک مسکن ارائه گردید.
کلیدواژه‌ها
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