مقالات
Ahmad Esakhani; Ali Asghar Fani; Hassan Danee Fard
Abstract
Work engagement literature has been dominated by quantitative research methods. This article aims to study work engagement antecedents using mixed-method sequential explanatory design. This design starts with the collection and analysis of quantitative data followed by the subsequent collection and analysis ...
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Work engagement literature has been dominated by quantitative research methods. This article aims to study work engagement antecedents using mixed-method sequential explanatory design. This design starts with the collection and analysis of quantitative data followed by the subsequent collection and analysis of qualitative data. The qualitative phase of the study was designed to incorporate the outcomes of the first quantitative phase. Research variables were identified and presented in a conceptual model from literature review. Data was collected by questionnaire from 358 employees of a holding company comprised of seven industrial firms. Research conceptual model was tested by statistical techniques and structural equation modeling. In order to gain deep understanding and explaining results of quantitative results, 18 in-depth interviews were also conducted. Finally, combining quantitative results with qualitative findings led to better understanding and deepening the research results. Results and findings showed job autonomy, social support, supervisory coaching, performance feedback, learning and development opportunities, job characteristics, organizational justice, job-person fit, recognition, participation, supervisors; support and competency and coworker support were among job resources that had an impact on work engagement. It was further noticed that; commitment, resiliency, self-efficacy, conscientiousness, professionalism, proactive personality all have impact on work engagement.
مقالات
Nastaran Gharehbaghi; Fariborz Rahimnia
Abstract
Leaders failure in correct evaluation of feelings and emotions of employees, may act as a barrier in achieving organizational goals. Therefore it is important to pay attention to job and contextual performance arising from positive behaviors such as cooperation and effort of employees. Moreover, employees’ ...
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Leaders failure in correct evaluation of feelings and emotions of employees, may act as a barrier in achieving organizational goals. Therefore it is important to pay attention to job and contextual performance arising from positive behaviors such as cooperation and effort of employees. Moreover, employees’ training is usually focused on recognition teaching, and less on emotional- social aspects. In addition, it is vital for school headmasters to be aware about the impact of transformational leadership's characteristics on behaviors such as cooperation and effort. Therefore, this study investigates the impact of managers' transformational leadership style on contextual performance of their employees through managers' emotional intelligence. In this study, 136 school headmasters and their assistants were used to answer emotional intelligence and contextual performance questionnaires and another statistical population consisted of 234 teachers were selected to answer transformational leadership style questionnaire. After testing hypotheses using PLS software, the path coefficients obtained at the level of 0.05 was determined to confirm the overall model. Consequently the impact of managers' transformational leadership style on their emotional intelligence was positive and significant. Moreover contextual performance was shown to be affected by managers' transformational leadership style and their emotional intelligence. In addition, the indirect impact of transformational leadership style of managers on contextual performance of employees through the emotional intelligence of managers was also significant.
مقالات
Alinaghi Mashayekhi; Adel Azar; Abouzar Zangoueinezhad
Abstract
One of the most challenging problems in our country insurance industry is the phenomenon of increase of loss pay average time by insurance companies. A lot of research and analysis have been conducted on both the roots and possible solutions for this problem, none of which has had success in annihilating ...
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One of the most challenging problems in our country insurance industry is the phenomenon of increase of loss pay average time by insurance companies. A lot of research and analysis have been conducted on both the roots and possible solutions for this problem, none of which has had success in annihilating it. This paper presents a discrete model ) nonlinear mathematical model ( of insurance services chain based on the system dynamics approach. The studied services chain has multi levels and consists of insurance company, agents and customers. This chain model is simulated for analysing and quality improvment of insurance services, such as decrease of loss pay average time. The developed model is a nonlinear mathematical model which is simulated by the Vensim software. The purpose of simulation exercise is to analyze performance of the insurance companies and insurance industry in terms of service quality and to predict services’ performance improvements with proposed strategies. The result shows that two main factors that account for increase of loss pay average time are: Increased office paper work and increased number of company’s customers. Moreover, two main factors that are likely to decrease loss pay average time appear to be: performance improvement of human resource and betterment of IT efficiency.
مقالات
Meisam Latifi; Samira pour; Zahra Hoseini; Mohammad Ali Heidari
Abstract
This study adopted a survey research strategy to examine the impact of servant leadership and its dimensions on team effectiveness and trust in teams. The servant leadership, a new model of leadership, in recent years has been an area of interest to researchers and administrative staff. Furthermore, ...
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This study adopted a survey research strategy to examine the impact of servant leadership and its dimensions on team effectiveness and trust in teams. The servant leadership, a new model of leadership, in recent years has been an area of interest to researchers and administrative staff. Furthermore, institutions of higher education in the third millennium, need to maintain and increase the reliability and effectiveness of their leadership style according to Peterson study that include service, altruism, Agapao love, humility, trustworthiness, empowerment and perspective. In our research, a sample of 170 academics from Faculty members of Herat University were selected through stratified sampling and collected data by questionnaire was analyzed using partial least squares (PLS) and statistical software PLS. The results indicated that; employed structural equation model, provides a powerful theoretical model for predicting team effectiveness through servant leadership and trust in the team. Also, significant impact of servant leadership and trust in the team on team effectiveness was confirmed. On the other hand, the indirect impact of servant leadership on team effectiveness was confirmed through trust in the team that represents the Mediator role of interpersonal trust in the team members. In fact, the results indicate that the servant leadership and trust in the team are leverage strong in order to upgrade and improve the team effectiveness.
مقالات
Gholamreza Malekzadeh; Mostafa Kazemi; Mohammad Lagzian
Abstract
The primary objective of this research is to evolve “a model for Organizational Intelligence in Iranian Universities”. Based on the literature review, the dimensions and components of organizational intelligence in public universities were identified using expert panel opinions and DELPHI technique. ...
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The primary objective of this research is to evolve “a model for Organizational Intelligence in Iranian Universities”. Based on the literature review, the dimensions and components of organizational intelligence in public universities were identified using expert panel opinions and DELPHI technique. A novel model for organizational intelligence in Iranian universities is investigated by using DEMATEL methodology. The proposed model consists of eight dimensions: structural, cultural, strategic, communicational, informational, functional, behavioral, and environmental dimensions. Each one of these dimensions in turn consists of its own components. The results showed that the “Structural”, “Cultural”, “Strategic”, “Informational” and “Environmental” dimensions are the cause dimensions while the “Behavioral” and “Communicational” dimensions are the effect dimensions. Hierarchical levels of these dimensions are also determined.
مقالات
Mehran Rezvani; Mohammad Eslahi
Abstract
Rapid growth of Information Technology has made inevitable changes in organizations' business models. This paper aims to conceptualize e-business models in banking industry and present a coherent comprehensive pattern based on studies conducted on emerging banks in Iran. The case has been analyzed based ...
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Rapid growth of Information Technology has made inevitable changes in organizations' business models. This paper aims to conceptualize e-business models in banking industry and present a coherent comprehensive pattern based on studies conducted on emerging banks in Iran. The case has been analyzed based on the methodology of "Grounded Theory". From findings of our research, a total of 112 categories appeared in open coding phase and 27 propositions in axial coding phase. The conceptual pattern of the research was finalized from the selective coding, and its validity was confirmed according to the reciprocating analysis of the data and the conclusion taken from holding the focus group. The model showed that the main category of the process is "the new value provided in electronic banking" which includes modern banking services arising from the nature of that models, weakness of the traditional banking models, lack of support and difficulties in appropriate use of modern technologies. Also, the study results in three outcomes of "virtual banking", "online self-service", and "improvement of future performance" in two general phases of "acceptance of electronic banking" and "selection of e-business model". Meanwhile, the background conditions of "individuals' characteristics" and "organizational factors" as well as environmental conditions such as "financial intermediaries" and "insurers" were considered effective factors in this process.
مقالات
Habibola Doaei; Samira Pour; Mostafa Rezaei Rad; Fateme Kharidar
Abstract
This study examines the impact of organizational development and justice on behavioral indicators. For this purpose, the relationship between organizational development, organizational justice dimensions (procedural justice, interactional justice and distributive justice), and behavioral indicators (organizational ...
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This study examines the impact of organizational development and justice on behavioral indicators. For this purpose, the relationship between organizational development, organizational justice dimensions (procedural justice, interactional justice and distributive justice), and behavioral indicators (organizational commitment and organizational citizenship behavior) were examined using a conceptual model. The data was collected from 197 nurses working in Ghaem hospital of Mashhad employing a survey approach. To analyze collected data, partial least squares (PLS) and Haland procedures were employed. The results indicated that organizational development has positive and significant relationship with organizational commitment and organizational citizenship behavior. Furthermore, positive and significant relationship between organizational justice dimensions and behavioral indicators was also observed. The results suggest that organizational justice dimensions and development can have influence on behavioral indicators such as organizational commitment and citizenship behavior.
مقالات
Gholamhossein Abdollahzadeh; Abolqasem Arabiun; Abolqasem Sharifzadeh; Bahram Reza Amiri
Abstract
This research aimed to explain idea submitting behavior in organization suggestion system in Telecommunication Company of Khorasan-Razavi province. Social cognitive theory (SCT) was used to conceptualize a research model as the basis for our research. For this purpose, a theoretical model designed and ...
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This research aimed to explain idea submitting behavior in organization suggestion system in Telecommunication Company of Khorasan-Razavi province. Social cognitive theory (SCT) was used to conceptualize a research model as the basis for our research. For this purpose, a theoretical model designed and developed to investigate and explain the relationships between contextual factors, personal perceptions of idea submitting, and idea submitting behavior. A questionnaire was used to collect data from 147 randomly selected contributors to suggestion system in Telecommunication Company of Khorasan-Razavi province. The collected data then tested using structural equation modeling (SEM) to verify the theoretical hypothesis. The results showed that trust have positive significant influence on idea submitting behavior. Furthermore, the study found that the norm of reciprocity does not significantly affect idea submitting sharing behavior. Also, positive impact of personal perceptions factor; idea submitting self-efficacy, perceived relative advantage and perceived compatibility on idea submitting behavior was confirmed.
مقالات
Ahmad Latifian
Abstract
In regard to different structure of factors affective to personnel productivity in different organizations, this research is performed with the purpose of designing and fitness of conceptual model of personnel productivity using interpretive structure modeling in Ferdowsi University of Mashhad. The survey ...
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In regard to different structure of factors affective to personnel productivity in different organizations, this research is performed with the purpose of designing and fitness of conceptual model of personnel productivity using interpretive structure modeling in Ferdowsi University of Mashhad. The survey method and researcher-made questionaire was used for data collection in this research. The statistical population consisted of the university managers and personnel in the year of 2010. From these two populations, 86 managers and 181 of personnel were selected by random- classify sampling method. The Delphi method was utilized to identify factors affective to personnel productivity. The Delphi method result showed that, conceptual model includes 59 criteria in subset of 7 dimensions. The Conceptual Model designed by interpretive structure modeling technique through manager’s approach. Test and fitness of model performed by personnel approach through lisrel software. The result shows meaningful Path coefficient between dimensions and finally approval of model. The model consists of two levels. The under level includes work environment dimension and higher level includes other six dimensions. Therefore, the process of personnel productivity should be started with work environment dimension, and then the base of productivity will be provided for other dimensions in higher level.