Document Type : Articles
Authors
1 Assistant professor, Ferdowsi University of Mashhad
2 M.A Student, Ferdowsi University of Mashhad
Abstract
Communication is the source of society culture and evolution as Human can transfer
their skills and knowledge to others by it . it's lack will have irretrievable effect and
a phenomenon is called communication apprehension could have bad effects on
interpersonal relationships in both workplace and employee's efficiency. It can
disrupt organizational communication flow. This study aims to study the impact of
organizational politics on communication apprehension caused by organizational
justice. Therefore, it is examined among branches of a governmental bank in
Khorasan Razavi province with 256 sample size. The findings support the impact of
organizational politics on communication apprehension but organizational justice
doesn't influence the impact of organizational politics on communication
apprehension. With attention to the declared results, management should notice to
organization politics and their employees’ perception from it because it can lead to
increase organization efficiency and productivity.
Keywords
- Atashpoor , sayyd Hamid , Kazemy , Ehsan,(2001), "The introduction about practical social psychological" , Moheban publication.
- Byron , Amber , (2005) , "Communication apprehension in the workplace and its effects on employee job satisfaction" , (Kenneth David Roch ) ,
- Charash, V.C&Spector, P.E (2001). “The role of justice in organizations.a meta- analysis”, Organizational Behavior and Human Decision Processes, V0l 80, pp: 278 – 305.
- Cleqq, Stewart R; Kornberger, Martin & Pitsis, Tyron (2005), "Managing & organizations: an introduction to theory & practice book", Sydney.
- Daft , Richard L. ,(2006), "Organization theory & design" ,(Ali Parsayan & Sayyd Mohammad Arabi ) , Cultural Reaearch Bureau , 5 th Edition, Volume two.
- Devito, J. A. (2001), "The interpersonal communication book". (9th. ed). New York, NY: Addison Wesley Long man, Inc.
- Drink water , m. & vreken , N. (1997)." Communication apprehension as a factor influencing the quality of people" , school of Teacher Education , Postche fstroom university for Christian Higher Education , otchefstroom , RSA. Available: http: // boleswa97. Tripod.com/drinkwater-reken.htm.
- Farhangi , Ali Akbar , (1994) ," Humanity communications ", Times Tehran publication .
- Ferris, Gerald R & Kacmar, K. Michele (1992), "Perception of organizational politics, journal of management", Vol. 18, pp: 93- 116.
- Ferris Gerald R. , Rogers Laci M., Blass Fred R., Hochwarter Wayne A. , (2009), "Interaction of job-limiting pain and and political skill on job satisfaction and organizational citizenship behavior", Journal of Managerial Psychology , Vol 24 , pp 584-608.
- Fredrich, G., & Gross, B. (1984), "Systematic desensitization". in J.A. Daly & J.C .Mc croskey (Eds), "Avoiding communication: shyness and communication apprehension", pp: 173-187, Beverly Hills .CA: Sage.
- Fremouw, W.J, & Zitter, R.E, (1983), "A comparison of skills training and cognitive restructuring relaxation for the treatment of speech anxiety", Behavior Therapy, pp: 248-259.
- Greene , J. , & Sparks , G. (1983) ." The role of outcome expectations in the experience of a state of communication apprehension". Communication Quarterly , 31 , pp: 212- 219 .
- Greenberg.J (2004).“Stress fairness to fare no stress: managing workPlace stress by promoting organizational justice”,
Organizational Dynamics, Vol 33, pp: 322-365.
- Greenbreg, J., and K. S. Scott, (2001) "Why do workers bite the hands that feed them ? employee theft as a social exchange pocess ", in B.M. Staw and L.L Cummings (Eds.) , Research in Organizational Behaviour , Vol .18 , Greenwich , CT : JAI Press .
- Hassal , Trevor , Joyce , John , Roger , Ottewill , Arguero , José , (2000) , "Communication apprehension in UK and spanish business and accounting students" , Education + Training , Vol. 42 , No. 2 , pp 93 – 100.
- Heidarali , Homan, (2001)," Multivariable analytic in behavioral research", Tehran, Parsa publication.
- Harchi , Own ,(1998)," Social skills in interpersonal communication" , (Beygi & Firoozbakht ) , Roshd publication.
- Ivancevich, J. M &Matteson, M.T. (1996). “Organizational behavior and management”, McGraw-Hill Companies.Inc .
- Mccroskey, J. C .and Wheeless, L. (1976)," Introduction to human communication", Boston, MA: Allyn and Bacon.
- McCroskey, J. (1977). "Oral communication apprehension: A summary of recent theory and research". Human Communication Research, 4, pp: 78-96.
- Mccroskey, J. (1984), "The communication apprehension perspective", Human Communication Research, 6, pp: 13-38.
- McCroskey, J.C. & Richmond, V. P. (1992), "Communication apprehension and small group communication", Small group
communication: A reader. (6 th Ed.). Cathcart, R.S. , and Smovar, L.A , (Eds.) , Dubuque , IA : Wmc.
- Meyer, John P. & Allen, Natalie J. & Smith, Catherine A. (1993) , "Commitment to organizations and occupations: extention and test of a three-component conceptualization", Journal of Applied Psychology, Vol. 78, pp: 538-551.
- Michael ,Terence ,(1994) ," People in organization" , (Shekarshekan), Roshd publication.
- Moshabaki ,Asghar, (2008) ," Images of organization : a review on gareth morgan's valuable work about organization & metaphors" , Faculty of Management University of Tehran ,2th Edition.
- Monthienvichien , Chai , Chintana , Bhibubhanuwat , Sirintorn , Kasemusk , Chintawee , Speece , Mark , (2002) , "Cultural awarness , communication apprehension , and communication competence : a case study of saint john's international school" , The International Journal of Educational Management , Vol.16 , No.6 , pp:288-296 .
- Moorman, R. H. (1991)." Relationship between organizational justice and organizational citizenship behaviors: do fairness perceptions influence employee citizenship?". Journal of Applied Psychology, 76, 845–855.
- Morinaga , Kyoko , Ohtsubo , Yohsuke , Yamauchi , Keko , Shimada , Yasuhiro , (2008) ," Doctor's traits perceived by japanese nurses as communication barriers : a questionnaire survey" , Journal of Nursing Studies , No.45 , pp: 740-749 .
- Opt, S., & Loffredo , D. (2000). "Rethinking communication apprehension : a myers-Briggs perspective". The Journal of
Psychology ,Vol 134 , pp :556-570.
- Phillips, G.M, (1986)," Reticence : pathology of the normal speaker , speech monographs ",Vol 35 , pp 39-49.
- Pitt , L. , Bethon , P ., & Robson , M. (2000). "Communication apprehension and perceptions of salesperson performance: A multinational perspective". Journal of Managerial Psychology, Vol 15 , pp68-78.
- Pitt , Ley land , Bethon , Pierre , Robson , Matthew , (2000) , "Communication apprehension and perceptions of saleperson
performance : a multinational perspective" , Journal of Management psychology , Vol. 15, No. 1, pp: 68-86.
- Price, James, L. and Mueller, Charles W, (1986) , " Handbook of organizational measurement", Organization Studies.
- Porter, D (1982), "Communicatior style perceptions as a function of communication apprehension". Communication Quarterly, Vol 30, pp: 237 – 244.
- Rahman Seresht , Hossein , Taghyzadeh Motlagh , Mohammad , (2007) , perception of organization politics & organizational behavior ,Unpublished article.
- Robbins, Stephen P. , (2006) , "Organizational behavior: Concepts , controversies applications" ,(Ali Parsayan & Sayyd Mohammad Arabi ), Cultural Reaearch Bureau , 11th Edition, Volume two.
- Robbins, S.P (2001). “Organizational behavior", New Delhi. Prentice Hall, Inc.
- Robbins , Stephen p. (2005) , "Organizational behavior" , Eleventh edition , Prentice – Hall of India .
- Rupp, D.E, Cropanzano, R (2002).“The mediating effects of social exchange relationships in predicting workplace outcomes from multfoci organizational justice”, Organizational Behavior and Human Decision Processes , Vol 89 ,pp: 925-946.
- Scandura,T.A(1999).“Rethinking leader-member exchange: an organizational justice perspective”, Leadership Quarterly .Vol 10, pp :25-40
- Schilling , L , Stacy , (2006) , "A statistical analysis of the effect of personality types on communication apprehension in small group communication" , South Dakota State University , Communication Studies and Journalism.
- Sorenson, G. & Mccroskey, J.C. (1977), "The prediction of interaction behaviour in small group: zero history Vs. intact groups", Communication Monographs, Vol 44, Pp: 73-80.
- Vos , Marita , Westerhoudt , Evelyn(2008) , "Trends in government communication in The netherlands" , Journal of Communication Management , Vol 12 , pp:18-29.
- Warner , Melissa A ., Hausdorf , Peter A .,(2009)," The positive interaction of work and family roles: using need theory to further understand the workfamily interface" , Journal of Managerial Psychology , vol 24 ,pp: 375-385.
- Westerman, Kingsley , (2008) ," Silence or voice?: using face work and communication apprehension to explain employee responses to autonomy and competence face threats posed by negative feedback" , ( Smith Sandi ) , Michigan State University.
- Winiecki, K. & Ayres, J. (1999). "Communication apprehension and receiver apprehension in the workplace". Communication Quarterly ,Vol 47 ,pp:430-440.
- Yilmaz , Kursad , Tasdan , Murat (2009) , "Organizational citizenship and organizational justice in Turkish primary schools" ,Journal of Educational Administration , Vol47 ,pp :108-126.
- Byron , Amber , (2005) , "Communication apprehension in the workplace and its effects on employee job satisfaction" , (Kenneth David Roch ) ,
- Charash, V.C&Spector, P.E (2001). “The role of justice in organizations.a meta- analysis”, Organizational Behavior and Human Decision Processes, V0l 80, pp: 278 – 305.
- Cleqq, Stewart R; Kornberger, Martin & Pitsis, Tyron (2005), "Managing & organizations: an introduction to theory & practice book", Sydney.
- Daft , Richard L. ,(2006), "Organization theory & design" ,(Ali Parsayan & Sayyd Mohammad Arabi ) , Cultural Reaearch Bureau , 5 th Edition, Volume two.
- Devito, J. A. (2001), "The interpersonal communication book". (9th. ed). New York, NY: Addison Wesley Long man, Inc.
- Drink water , m. & vreken , N. (1997)." Communication apprehension as a factor influencing the quality of people" , school of Teacher Education , Postche fstroom university for Christian Higher Education , otchefstroom , RSA. Available: http: // boleswa97. Tripod.com/drinkwater-reken.htm.
- Farhangi , Ali Akbar , (1994) ," Humanity communications ", Times Tehran publication .
- Ferris, Gerald R & Kacmar, K. Michele (1992), "Perception of organizational politics, journal of management", Vol. 18, pp: 93- 116.
- Ferris Gerald R. , Rogers Laci M., Blass Fred R., Hochwarter Wayne A. , (2009), "Interaction of job-limiting pain and and political skill on job satisfaction and organizational citizenship behavior", Journal of Managerial Psychology , Vol 24 , pp 584-608.
- Fredrich, G., & Gross, B. (1984), "Systematic desensitization". in J.A. Daly & J.C .Mc croskey (Eds), "Avoiding communication: shyness and communication apprehension", pp: 173-187, Beverly Hills .CA: Sage.
- Fremouw, W.J, & Zitter, R.E, (1983), "A comparison of skills training and cognitive restructuring relaxation for the treatment of speech anxiety", Behavior Therapy, pp: 248-259.
- Greene , J. , & Sparks , G. (1983) ." The role of outcome expectations in the experience of a state of communication apprehension". Communication Quarterly , 31 , pp: 212- 219 .
- Greenberg.J (2004).“Stress fairness to fare no stress: managing workPlace stress by promoting organizational justice”,
Organizational Dynamics, Vol 33, pp: 322-365.
- Greenbreg, J., and K. S. Scott, (2001) "Why do workers bite the hands that feed them ? employee theft as a social exchange pocess ", in B.M. Staw and L.L Cummings (Eds.) , Research in Organizational Behaviour , Vol .18 , Greenwich , CT : JAI Press .
- Hassal , Trevor , Joyce , John , Roger , Ottewill , Arguero , José , (2000) , "Communication apprehension in UK and spanish business and accounting students" , Education + Training , Vol. 42 , No. 2 , pp 93 – 100.
- Heidarali , Homan, (2001)," Multivariable analytic in behavioral research", Tehran, Parsa publication.
- Harchi , Own ,(1998)," Social skills in interpersonal communication" , (Beygi & Firoozbakht ) , Roshd publication.
- Ivancevich, J. M &Matteson, M.T. (1996). “Organizational behavior and management”, McGraw-Hill Companies.Inc .
- Mccroskey, J. C .and Wheeless, L. (1976)," Introduction to human communication", Boston, MA: Allyn and Bacon.
- McCroskey, J. (1977). "Oral communication apprehension: A summary of recent theory and research". Human Communication Research, 4, pp: 78-96.
- Mccroskey, J. (1984), "The communication apprehension perspective", Human Communication Research, 6, pp: 13-38.
- McCroskey, J.C. & Richmond, V. P. (1992), "Communication apprehension and small group communication", Small group
communication: A reader. (6 th Ed.). Cathcart, R.S. , and Smovar, L.A , (Eds.) , Dubuque , IA : Wmc.
- Meyer, John P. & Allen, Natalie J. & Smith, Catherine A. (1993) , "Commitment to organizations and occupations: extention and test of a three-component conceptualization", Journal of Applied Psychology, Vol. 78, pp: 538-551.
- Michael ,Terence ,(1994) ," People in organization" , (Shekarshekan), Roshd publication.
- Moshabaki ,Asghar, (2008) ," Images of organization : a review on gareth morgan's valuable work about organization & metaphors" , Faculty of Management University of Tehran ,2th Edition.
- Monthienvichien , Chai , Chintana , Bhibubhanuwat , Sirintorn , Kasemusk , Chintawee , Speece , Mark , (2002) , "Cultural awarness , communication apprehension , and communication competence : a case study of saint john's international school" , The International Journal of Educational Management , Vol.16 , No.6 , pp:288-296 .
- Moorman, R. H. (1991)." Relationship between organizational justice and organizational citizenship behaviors: do fairness perceptions influence employee citizenship?". Journal of Applied Psychology, 76, 845–855.
- Morinaga , Kyoko , Ohtsubo , Yohsuke , Yamauchi , Keko , Shimada , Yasuhiro , (2008) ," Doctor's traits perceived by japanese nurses as communication barriers : a questionnaire survey" , Journal of Nursing Studies , No.45 , pp: 740-749 .
- Opt, S., & Loffredo , D. (2000). "Rethinking communication apprehension : a myers-Briggs perspective". The Journal of
Psychology ,Vol 134 , pp :556-570.
- Phillips, G.M, (1986)," Reticence : pathology of the normal speaker , speech monographs ",Vol 35 , pp 39-49.
- Pitt , L. , Bethon , P ., & Robson , M. (2000). "Communication apprehension and perceptions of salesperson performance: A multinational perspective". Journal of Managerial Psychology, Vol 15 , pp68-78.
- Pitt , Ley land , Bethon , Pierre , Robson , Matthew , (2000) , "Communication apprehension and perceptions of saleperson
performance : a multinational perspective" , Journal of Management psychology , Vol. 15, No. 1, pp: 68-86.
- Price, James, L. and Mueller, Charles W, (1986) , " Handbook of organizational measurement", Organization Studies.
- Porter, D (1982), "Communicatior style perceptions as a function of communication apprehension". Communication Quarterly, Vol 30, pp: 237 – 244.
- Rahman Seresht , Hossein , Taghyzadeh Motlagh , Mohammad , (2007) , perception of organization politics & organizational behavior ,Unpublished article.
- Robbins, Stephen P. , (2006) , "Organizational behavior: Concepts , controversies applications" ,(Ali Parsayan & Sayyd Mohammad Arabi ), Cultural Reaearch Bureau , 11th Edition, Volume two.
- Robbins, S.P (2001). “Organizational behavior", New Delhi. Prentice Hall, Inc.
- Robbins , Stephen p. (2005) , "Organizational behavior" , Eleventh edition , Prentice – Hall of India .
- Rupp, D.E, Cropanzano, R (2002).“The mediating effects of social exchange relationships in predicting workplace outcomes from multfoci organizational justice”, Organizational Behavior and Human Decision Processes , Vol 89 ,pp: 925-946.
- Scandura,T.A(1999).“Rethinking leader-member exchange: an organizational justice perspective”, Leadership Quarterly .Vol 10, pp :25-40
- Schilling , L , Stacy , (2006) , "A statistical analysis of the effect of personality types on communication apprehension in small group communication" , South Dakota State University , Communication Studies and Journalism.
- Sorenson, G. & Mccroskey, J.C. (1977), "The prediction of interaction behaviour in small group: zero history Vs. intact groups", Communication Monographs, Vol 44, Pp: 73-80.
- Vos , Marita , Westerhoudt , Evelyn(2008) , "Trends in government communication in The netherlands" , Journal of Communication Management , Vol 12 , pp:18-29.
- Warner , Melissa A ., Hausdorf , Peter A .,(2009)," The positive interaction of work and family roles: using need theory to further understand the workfamily interface" , Journal of Managerial Psychology , vol 24 ,pp: 375-385.
- Westerman, Kingsley , (2008) ," Silence or voice?: using face work and communication apprehension to explain employee responses to autonomy and competence face threats posed by negative feedback" , ( Smith Sandi ) , Michigan State University.
- Winiecki, K. & Ayres, J. (1999). "Communication apprehension and receiver apprehension in the workplace". Communication Quarterly ,Vol 47 ,pp:430-440.
- Yilmaz , Kursad , Tasdan , Murat (2009) , "Organizational citizenship and organizational justice in Turkish primary schools" ,Journal of Educational Administration , Vol47 ,pp :108-126.
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