Document Type : مقالات

Authors

1 Associate Professor Ferdowsi University of Mashhad

2 M.A student Ferdowsi University of Mashhad

Abstract

Ever changing of business trends and the increase of competition among companies has made the surrounding environment of organizations, more different. Diagnosing the future business routs and moving through theses roads in the way that organizational goals might be achievable, highlights the importance of marketing research existence. That’s to be considered, based on researchers view; market orientation affected by marketing research can improve the performance results of organization. Consequently, in order to study hypothesizes written based on model, reliable and valid questionnaires are distributed among traveling agencies located in Mashhad province as a data pool. The analysis of gathered data was based path analysis approach. Also results revealed that marketing research had a significant effect on market orientation and performance, while market orientation also influenced the performance significantly. However, though all hypothesizes are confirmed, but the main hypothesis of study indicating the moderating role of market orientation between marketing research and performance is doubtful

Keywords

1- Bakhtiyari, Abbas.(2005), Effect culture of market orientation on 
performance commerce of firms part-production automobile, Mashhad, 
Thesis in level MS, University of Ferdowsi Mashhad, Faculty of 
Administrative& Economic Sciences. 
2- Kotler, Philip. (2004), Marketing management, translated by bahman, 
forozandeh, Published by Atropat, Tehran. 
3- Homan, Heydar Ali, Modeling organized equitions with application lizrel 
soft ware, Published by Samt, Tehran. 
4- Aaker, David A. (2005), Marketing research, eighth edition with SPSS 13.0 , 
john wiley, US
5- Agrawal.S, Erramilli.M.K, Dev.C.S, (2003), Market orientation and 
performance in service firms: role of innovation, Journal of Service 
Marketing, Vol.17No.1, pp.68-82 
6- Amoako.k,Acquaah.M,(2007), Manufacturing strategy, copetitive strategy 
and firm performance: an empirical study in a developing economy 
environment, Bryan School of Business and Economics, University of North 
Carolina-Greensboro, Greensboro,NC 27402, USA
7- Barbara Swirski and Marilyn Safir (1991) "Living in a jewish state: national, 
ethnic and religious implications," in Swirski and Safir (eds)., Calling the 
Equality Bluff: Women in Israel , pp. 7-18. 
8- Barnard, P. (1999), CEO Kantar group, address to the masters of science in 
rketing research program at the university of texas at arlington, 
Arlington, TX, March. 
9- Chiquan(2002), “Market orientation and business performance: a 
framework for service organizations,” European Journal of Marketing, 36 
(9/10), Special Issue on Market Orientation and Service Firm Performance, 
1154-1163.
10-Craig.C.S and Douglas.S.P.(2000), International marketing research, john 
wiley & sons, Inc.,New York,NY. 
11-Day,G.S(1990), Market driven strategy: processes for creating value, the 
free press, New York,NY. 
12-Deshpande R, arely.J.U and Webster. Jr (1989), Organizational culture and 
marketing :defining the research agenda, Journal of Marketing, Vol. 53, 
January, pp.3-15 
13-Deshpande, R. and Farley, J.U. and Webster, F.Jr (1993),” Corporate culture, 
customer orientation, and innovativeness in japanes firms: a quadrad 
analysis”, Journal of Marketing, Vol.57, January, pp.23-73
14-Elliott, R. and Jobber, D. (1995), ``Expanding the market for marketing 
research: changing beliefs, attitudes and corporate culture'', Journal of the 
Market Research Society, Vol. 37 No. 2, pp. 143-58.
15-Friedman .L.(1994), A Comparison of Vertical and horizontal rating Scales, 
mid atlantic journal of business, Vol. 30, pp. 107-111 
16-Harris.L.C, Piercy., N. F, (1999) Management behavior and barriers to 
market orientation in retailing companies, THE JOURNAL OF SERVICES 
MARKETING, VOL. 13, pp. 113-131 © MCB UNIVERSITY PRESS, 0887-
6045
17-Glazer.R(1991), Marketing in an information intensive environment: 
strategic implication of knowledge as an asset, Journal of Marketing, Vol. 
55, October, pp.1-19 
18-Javalgi G, R. Martin, L, C. Young B, R. (2006). “Marketing research, market 
orientation and customer relationship management: a framework and 
implication for service providers”. The Journal of Services Marketing
19-Jaworski, B.J. and Kohli, A.J. (1993), “Market orientation: antecedents and 
consequences”, Journal of Marketing, Vol. 57 No. 3, pp. 53-70. 
20-Kinnear T.C. and Taylor J.R. (1991), Marketing research: an applied 
approach, 3 rd ed., McGraw.Hill, New York.
21-Kohli, A.K. and Jaworski, B.J. (1999), ``Market orientation: the construct, 
research propositions, and managerial implications'', in Deshpande, R. 
(Ed.), Developing a Market Orientation, Sage Publications, Thousand Oaks, 
CA, pp. 7-44.
22-Kohli, A. and Jasworks, B.J. (1990), “Market orientation: the construct, 
research propositions and managerial implications”, Journal of Marketing, 
Vol. 54, April, pp. 1-19. 
23-Kook, J. (2002) Web-based supports for academic activities of students on 
small campus in korea. interpersonal computing and technology journal, 
 8(1), Article 3. Retrieved February 17, 2004, from 
24-Kotler, P. (2000). Marketing management, the millennium edition. Upper 
Saddle River, NJ: Prentice Hall.
25-Lado, N., Maydeu-Olivares, A., & Rivera, J. (1998). Measuring market 
orientation in several populations: a structural equations model. European 
Journal of Marketing, 32, 23-39. 
26-Lancaster. G, Velden. H,(2004), The influence of employee characteristics on 
market orientation, the international journal of bank marketing ,Vol. 22 
No. 5, 2004, pp. 343-365 ,Emerald Group Publishing Limited
27-Malhotra And birk ( 2000) ,“ Marketing research: european edition: an 
applied orientation: european edition ( Prentice Hall international editions) 
28-Malhotra Naresh K (2004), "Marketing research: an applied orientation" 
Pearson Educational Inc. Upper Sahhle River, New Jersey. 
29-McPhail. J, Ogunmokun .G, Chin. I, (2005), A discriminant analysis of the 
managers perceptions of the value of marketing research and its effect on 
business performance, International Journal of Management Vol. 22 No. 1 
30-Menon, A. and Varadarajan, P.R. (1992), ``A model of marketing knowledge 
use within firms'', Journal of Marketing, Vol. 56, October, pp. 53-71. 
31-Narver John C., Slater Stanley F. (1990): The effect of a market orientation 
on business profitability. journal of Mmarketing, Vol. 54 Issue 4, 1990, pp. 
20-36. 
32-Pelhum. M, (1997), Market orientation and performance, the moderating 
effects of product and customer differentiation, journal of business and 
industrial marketing ,12(5),pp.276-296 
33-Slater and Narver, 2000 S.F. Slater and J.C. Narver, Intelligence generation 
and superior customer value, J. Acad. Mark. Sci. 28 (2000) (1), pp. 120–127. 
34-Slater, S.F. and Narver, J.C. (1995), “Market orientation and the learning 
organization”, Journal of Marketing, Vol. 59, pp. 63-74. 
CAPTCHA Image