Document Type : Articles
Authors
Abstract
Small and medium-sized enterprises (SMEs) play a major role in national economy. E-Business processes provide many opportunities for these companies to compete in regional and international markets. This study seeks to analyze the factors affecting e-business implementation in small and medium-sized enterprises. For this purpose, 10 factors and 61 indices were identified based on the literature review. Then, relative of importance of each factor was determined using Fuzzy Analytical Hierarchy Process (FAHP) followed by recognition of the most important indices using Fuzzy TOPSIS. Analysis showed that indicators such as; existence of Internet address, Upgraded communications systems, Management of physical and financial resources, Preparation for production, level and size of production, customer’s support systems, Customs duties, Transportation system, Development of credit cards & Organizational culture are among the most important indices.
Keywords
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- Fulantelli, G. & Allegra, M. (2003). Small company attitude towards ICT based solutions: some key-elements to improve it. Educational Technology & Society, 6(1), 45-49.
- Gide, E. & Wu, M. X. (2006). A study of e-commerce business satisfaction model to measure e-commerce success in service SMEs. Journal of Electronic Commerce Research, 5(2), 223-228.
- Haghighi, M.; Divandari, A. & Keimasi, M. (2010). The impact of 3D e-readiness on e-banking development in Iran: A fuzzy AHP analysis. Expert Systems with Applications, 37(1), 4084–4093. (in persian)
- Hanafizadeh, P. (2006). E-commerce, definitions and barriers. Tehran: Sharif university, (in Persian).
- Hayak, V. (2002). Economics and knowledge. Economical, 41(1), 114-129.
- Kahraman, C.; Cebeci, U. & Ruan, D. (2004). Multi-attribute comparison of catering service companies using fuzzy AHP: the case of Turkey. International Journal of Production Economics, 87(2), 171-84.
- Kendall, J. (2001). Receptivity of singapore's SMEs to electronic commerce adoption. Journal of Strategic Information System, 10(2), 223-242.
- Kermani Sabagh, M. & Sefidan, M. (2005). Studying effective factors on globalization and e-commerce. Commercial Research Institute, 17(1), (in Persian).
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- MacGregor, R. & Vrazalic, L. (2007). E-commerce in regional small to medium enterprises. New York: Hershey.
- Molla, A. & Licker, P.S. (2001). E-commerce systems success: an attempt to extend the delone and maclean model of IS success. Journal of Electronic Commerce Research, 2(2), 131-141.
- Mukti, N. A. (2000). Barriers to putting business on internet in Malaysia. The Electronic Journal of Information System in Developing Countries, 2(6), 1-6.
- Mutula, S. M. & Brakel, P. V. (2006). E-readiness of SMEs in the ICT sector in Botswana with respect to information access. The Electronic Library, 24(3), 402-417.
- Ongori, H. & Migiro, S. O. (2010). Information and communication technologies adoption in SMEs: literature review. Journal of Chinese Entrepreneurship, 2(1), 93-104.
- Percin, S. (2008). Use of fuzzy AHP for evaluating the benefits of information-sharing decisions in a supply chain. Journal of Enterprise Information Management, 21(3), 263-284.
- Sameni, M. K. & Khoshalhan, F. (2009, Aug 2). E-business adoption in iranian small and medium enterprises: analyzing and prioritizing the extra-organizational factors. Paper presented at PICMET, USA.
- Samizade, R. & Chaharsoghi, S.K. (2008). Developing a model for performance evaluation of SMEs in e-commerce. International Journal of Engineering science, 1(19), 65-79, (in Persian).
- Talebpour, A.; Abpuyi, A & Ahmadi, S. (2010). Studying effective factors on organization maturity in e-business approach using FCM. IT publication, 1(2), (in Persian).
- Todd, P. R. & Javalgi, R. G. (2007). Internationalization of SMEs in India: Fostering entrepreneurship by leveraging information technology. International Journal of Emerging Markets, 2(2), 166-180.
- Yang, S.L. & Li, T.F. (2002). Agility evaluation of mass customization product manufacturing. Journal of Materials Processing Technology, 129(2), 640–644.
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