Document Type : Articles
Authors
Abstract
In era of service economy, organizations' success depends significantly on providing quality services. Therefore, organizations are in the idea of employing tools such as knowledge management to survive. Human activities such as knowledge sharing among organizational members are the foundation of knowledge management in organizations. Recent studies have shown that the relational psychological contract and social capital motivate the individuals' propensity to share and create the new knowledge in organizations. This study investigates the mediating role of interpersonal trust and collaboration as important components of relational social capital, in the relationship between relational psychological contract and knowledge sharing amongst employees of Ferdowsi University of Mashhad. Data was gathered through questionnaires used in previous studies reaffirming the validity and reliability and by conducting random sampling. From collected questionnaires, 210 were confirmed to be valid for analysis. Research type was survey-analytical and based on structural equation modeling. Findings illustrated full mediation of collaboration in the relationship between relational psychological contract and knowledge sharing, while the mediation of interpersonal trust was not verified in this research.
Keywords
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- Bartol, K. M., & Srivastava, A. (2002). Encouraging knowledge sharing: the role of organizational reward systems. Journal of Leadership and Organization Studies, 9(1), 64–76. doi:10.1177/107179190200900105.
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- Rousseau, D. M. (1990). New hire perceptions of their own and their employer's obligations: a study of psychological contracts. Journal of Organizational Behavior, 11(5), 389-400. doi: 10.1002/job.4030110506
Cook, J., & Wall, T. (1980). New work attitude measures of trust, organizational commitment and personal need non-fulfillment. Journal of Occupational Psychology, 53(1), 39-52. doi: 10.1111/j.2044-8325.1980.tb00005.x
- Cowan, R.; Jonard, N., & Ozman, M. (2004). Knowledge dynamics in a network industry. Technological Forecasting and Social Change, 71(5), 469-484. doi: 10.1016/S0040-1625(03)00045-3
- Ferlander, S. (2003). The internet, social capital and local community. Unpublished doctoral dissertation, University of Stirling, Stirling, Scotland.
- Fukuyama, F., & Lotterman, E. (1997). Trust: The social virtues and the creation of prosperity. International Journal on World Peace, 14(1), 85.
- Ghasemi, V. (2010). Structural equation modeling in social researches by applying the amos graphics, (1st Ed), Tehran: publication of Jame'e Shenasan. (in Persian)
- Gouldner, A. W. (1960). The norm of reciprocity: a preliminary statement. American sociological review, 25, 161-178.
Herriot, P., & Pemberton, C. (1997). Facilitating new deals. Human Resource Management Journal, 7(1), 45-56. doi: 10.1111/j.1748-8583.1997.tb00273.x
- Janowicz, M., & Noorderhaven, N. G. (2002). The role of trust in interorganizational learning in joint ventures. Proceedings of EURAM conference, Stockholm.
- Keshavarzi, A. (2008). Barriers and facilitators of knowledge sharing in organizations. the 1 st Iranian knowledge management conference, 2-3 Feb, Tehran, Iran: Razi conference center. (in Persian)
- Kim, S., & Ju, B. (2008). An analysis of faculty perceptions: attitudes toward knowledge sharing and collaboration in an academic institution. Library & amp; Information Science Research, 30(4), 282-290. doi: 10.1016/j.lisr.2008.04.003
- Koskina, A. (2011). What does the student psychological contract mean? Evidence from a UK business school. Studies in Higher Education, 1-17. doi: 10.1080/03075079.2011.618945
- Kotlarsky, J., & Oshri, I. (2005). Social ties, knowledge sharing and successful collaboration in globally distributed system development projects. European Journal of Information Systems, 14(1), 37-48. doi: 10.1057/palgrave.ejis.3000520
- Kotter, J. (1973). The psychological contract. California Management Review, 15(3), 91–99.
- Lester, S. W.; Kickul, J. R., & Bergmann, T. J. (2007). Managing employee perceptions of the psychological contract over time: the role of employer social accounts and contract fulfillment. Journal of Organizational Behavior, 28(2), 191-
208. doi: 10.1002/job.410.
- Levinson, H.; Price, C. R.; Munden, K. J.; Mandl, H. J., & Solley, C. M. (1962). Men, management, and mental health. Cambridge, MA, US: Harvard university press.
- Lubit, R. (2001). Tacit knowledge and knowledge management: the keys to sustainable competitive advantage. Organizational dynamics, 29(4), 164-178.
- Mascitelli, R. (2000). From experience: harnessing tacit Knowledge to achieve breakthrough innovation. Journal of Product Innovation Management, 17(3), 179-193. doi: 10.1111/1540-5885.1730179
- Mayer, R. C.; Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of Management Review, 20, 709-734.
- Millward, L. J., & Hopkins, L. J. (1998). Psychological contracts, organizational and job commitment. Journal of Applied Social Psychology, 28(16), 1530-1556. doi: 10.1111/j.1559-1816.1998.tb01689.x
- Morrison, E. W., & Robinson, S. L. (1997). When employees feel betrayed: a model of how psychological contract violation develops. Academy of management review, 22(1), 226-256.
- Nahapiet, J., & Ghoshal, S. (1998). Social capital, intellectual capital, and the organizational advantage. Academy of management review, 23, 242-266.
- Nonaka, I., & Takeuchi, H. (1995). The knowledge-creating company: how japanese companies create the dynamics of innovation. Oxford university press, USA.
- Parks, J. M., & Kidder, D. L. (1994). Till death Us do part...: changing work relationships in the 1990s. Trends in organizational behavior, 15, 111-111.
- Razavi, S. Z.; Zyaii, K.; Mazaheri, M. H., & Moradi, A. R. (2011). Measuring the status of young women’s social capital in Tehran and the effect of individual and psychological factors. International Journal of Women's Research, 1(1), 77-98.
- Renzl, B. (2008). Trust in management and knowledge sharing: the mediating effects of fear and knowledge documentation. Omega, 36(2), 206-220. doi: 10.1016/j.omega.2006.06.005
- Riege, A. (2005). Three-dozen knowledge-sharing barriers managers must consider. Journal of Knowledge Management, 9(3), 18-35.
- Robinson, S. L., & Rousseau, D. M. (1994). Violating the psychological contract: Not the exception but the norm. Journal of Organizational Behavior, 15(3), 245-259. doi: 10.1002/job.4030150306
- Roehling, M. V., & Boswell, W. R. (2004). Good cause beliefs in an At-will world? a focused investigation of psychological versus legal contracts. Employee Responsibilities and Rights Journal, 16(4), 211-231.
- Rousseau, D. M. (1990). New hire perceptions of their own and their employer's obligations: a study of psychological contracts. Journal of Organizational Behavior, 11(5), 389-400. doi: 10.1002/job.4030110506
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- Schein, E. (1965). Organisational psychology. Unglued cliffs: New Jersey, Prentice-Hall Inc.
- Shapiro, J., & Kessler, I. (1998). The psychological contract in the UK public sector: Employer and employee obligations and contract fulfillment. In S. J. Havlovic (Ed.), Academy of management best paper proceeding (1-7).
- Sharkie, R. (2005). Precariousness under the new psychological contract: the effect on trust and the willingness to converse and share knowledge. Knowledge Management Research & Practice, 3(1), 37-44.
- Sveiby, K. E., & Simons, R. (2002). Collaborative climate and effectiveness of knowledge work-an empirical study. Journal of Knowledge Management, 6(5), 420-433.
- Usoro, A.; Sharratt, M. W.; Tsui, E., & Shekhar, S. (2007). Trust as an antecedent to knowledge sharing in virtual communities of practice. Knowledge Management Research & Practice, 5(3), 199-212.
- Van Beveren, J. (2002). A model of knowledge acquisition that refocuses knowledge management. Journal of Knowledge Management, 6(1), 18-22.
- Van den Hooff, B., & de Ridder, J. (2004). Knowledge sharing in context: the influence of organizational commitment, communication climate and CMC use on knowledge sharing. Journal of Knowledge Management, 8(6), 117-130. doi:
citeulike-article-id:33072
- Wasko, M. M. L., & Faraj, S. (2005). Why should I share? Examining social capital and knowledge contribution in electronic networks of practice. Mis Quarterly, 29(1), 35-57.
- Rousseau, D. (1995). Psychological contracts in organizations: understanding written and unwritten agreements: Sage publications, Incorporated.
- Sandow, D., & Allen, A. M. (2005). The nature of social collaboration: how work really gets done. Reflections: The SoL Journal, 6 (2-3), 1-14.
- Schein, E. (1965). Organisational psychology. Unglued cliffs: New Jersey, Prentice-Hall Inc.
- Shapiro, J., & Kessler, I. (1998). The psychological contract in the UK public sector: Employer and employee obligations and contract fulfillment. In S. J. Havlovic (Ed.), Academy of management best paper proceeding (1-7).
- Sharkie, R. (2005). Precariousness under the new psychological contract: the effect on trust and the willingness to converse and share knowledge. Knowledge Management Research & Practice, 3(1), 37-44.
- Sveiby, K. E., & Simons, R. (2002). Collaborative climate and effectiveness of knowledge work-an empirical study. Journal of Knowledge Management, 6(5), 420-433.
- Usoro, A.; Sharratt, M. W.; Tsui, E., & Shekhar, S. (2007). Trust as an antecedent to knowledge sharing in virtual communities of practice. Knowledge Management Research & Practice, 5(3), 199-212.
- Van Beveren, J. (2002). A model of knowledge acquisition that refocuses knowledge management. Journal of Knowledge Management, 6(1), 18-22.
- Van den Hooff, B., & de Ridder, J. (2004). Knowledge sharing in context: the influence of organizational commitment, communication climate and CMC use on knowledge sharing. Journal of Knowledge Management, 8(6), 117-130. doi:
citeulike-article-id:33072
- Wasko, M. M. L., & Faraj, S. (2005). Why should I share? Examining social capital and knowledge contribution in electronic networks of practice. Mis Quarterly, 29(1), 35-57.
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