Document Type : Articles
Authors
Abstract
In recent years, the effects of organizational citizenship behaviors on the success of organizations have attracted considerable attention. The purpose of this research is to analyze the effect of organizational trust on employees’ organizational citizenship behaviors at the North Khorasan Gas Company. To collect data, an organizational citizenship behavior questionnaire and an organizational trust questionnaire consist of 24 and 49 questions respectively were used. After questionnaire confirmation, 94 employees of Gas Company participated in its completion. The spearman correlation test results revealed a significant positive relationship between all dimensions of the dependent and independent variables. The stepwise multiple regressions showed that among various dimensions of organizational trust, institutional trust has a more potent role in effecting organizational citizenship behaviors. Finally, the t test results showed that the respondents feel positive about all dimensions of trust and organizational citizenship behavior in the company.
Keywords
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- Smith, P. A., & Birney, L. L. (2005). The organizational trust of elementary schools and dimensions of student bullying. International Journal of Educational Management, 19(6), 469-485.
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- Van Dyne, L.; Graham, J. W., & Dienesch R. M. (1994). Organizational citizenship behavior: construct redefinition, measurement, and validation. Academy of Management Journal, 37(4), 765– 802.
- Vivian Chen, C.; Chang, W., & Hu, C. (2007). The relationship between leader-member exchange, trust, supervisor support, and organizational citizenship behavior-a case study of nurses. Proceedings of the 13th asia pacific management conference, Melbourne, Australia. 692-697.
-Yilmaz, A., & Atalay, C. (2009). A theoretical analyze on the concept of trust in organizational life. European Journal of Social Sciences, 8(2), 341-352.
- Lee, H. J. (2004). The role of competence-based trust and organizational identification in continuous improvement. Journal of Management Psychology, 19(6), 623-639.
- Lewis, D. E. (2007). An investigation into the relationship between product innovation, trust, and diversity. A PhD dissertation, Capella university. 76.
- Lewis, J. D., & Weigert, A. J. (1985). Trust as a social organization. in Smith, P. A., & Birney, L. L. (2005). The organizational trust of elementary schools and dimensions of student bullying. International Journal of Educational Management,
19(6), 469-485.
- Mayer, R. C.; Davis, J. H., & Schoorman, D. F. (1995). An integrative model of organisational trust. Academy of Management Review, 20(3), 709-734.
- Mccauley, D. P., & Kuhnert, K. W. (1992). A theoretical review and empirical investigation of employee trust in management. Public Administration Quarterly, 16(2), 265-282.
- Mishra, J., & Morrissey, M. A. (1990). Trust in employee/employer relationships: a survey of west Michigan managers. Public Personnel Management, 19, 443-486.
- Morrison, E. W. (1994). Role definitions and organizational citizenship behavior: the importance of the employee’s perspective. Academy of Management Journal, 37(6), 1543.
- Nejat, A.; Kosarneshan, M., & Mirzadeh, A. (2009). The effect of organizational citizenship behavior on services guality. Commercial Surveys.35, 72-84. (in Persian)
- Nyhan, R. C. (2000). Changing the paradigm: trust and its role in public sector organizations. American Review of Public Administration, 30(1), 87-109.
- Organ, D. W. (1988). Organizational citizenship behavior: the good soldier syndrome. lexington, MA: lexington books.
- Organ, D. W.; Podsakoff, P. M., & MacKenzie, S. B. (2006). Organizational citizenship behavior: its nature, antecedents, and consequences. Thousand Oaks, CA: sage publications.
- Podsakoff, P. M.; MacKenzie, S. B.; Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behaviors: a critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26, 513-563.
- Podsakoff, P. M., & MacKenzie, S. B. (1997). Impact of organizational citizenship behavior on organizational performance: a review and suggestions for future research. Human Performance, 10, 133-151.
- Pucetaite, R., & Lamsa, A. M. (2008). Developing organizational trust through advancement of employees' work ethic in a post-socialist context. Journal of Business Ethics, 82, 325-337.
- Saathoff, K. I. (2009). Adapting to supervisor styles: the moderating role of employee emotional intelligence on organizational citizenship behavior. A dissertation presented to the department of psychology and the faculty of the graduate college university of Nebraska. 5-14.
- Singh, U., & Srivastava, K. B. L. (2009). Interpersonal trust and organizational citizenship behavior. National Academy of Psychology (NAOP). 65-76.
- Smith, C. A; Organ, D. W., & Near, J. P. (1983). Organizational citizenship behavior: it’s nature and antecedents. in Yilmaz, K., & Bokeoglu, O. (2008). Organizational citizenship behaviors and organizational commitment in Turkish
Primary School. World Applied Sciences Journal, 3(5), 775-780.
- Smith, P. A., & Birney, L. L. (2005). The organizational trust of elementary schools and dimensions of student bullying. International Journal of Educational Management, 19(6), 469-485.
- Solan, A. M. (2008). The relationships between emotional intelligence, visionary leadership, and organizational citizenship behavior in continuing higher education. A dissertation, school of global leadership & entrepreneurship, regent university.81.
- Van Dyne, L.; Graham, J. W., & Dienesch R. M. (1994). Organizational citizenship behavior: construct redefinition, measurement, and validation. Academy of Management Journal, 37(4), 765– 802.
- Vivian Chen, C.; Chang, W., & Hu, C. (2007). The relationship between leader-member exchange, trust, supervisor support, and organizational citizenship behavior-a case study of nurses. Proceedings of the 13th asia pacific management conference, Melbourne, Australia. 692-697.
-Yilmaz, A., & Atalay, C. (2009). A theoretical analyze on the concept of trust in organizational life. European Journal of Social Sciences, 8(2), 341-352.
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