نوع مقاله : مقالات
نویسندگان
1 استادیار گروه مدیریت دانشگاه فردوسی مشهد
2 دانشجوی کارشناسی ارشد مدیریت بازرگانی دانشگاه فردوسی مشهد
چکیده
ارتباط سرچشمه فرهنگ و تکامل جامعه است و انسان ها از طریق آن مهارت ها و دانسته های خود را منتقـل
می کنند. از این رو ، فقدان آن عواقب و آثار جبران ناپذیری بر جای می گـذارد و پدیـده ای بـه نـام ارتبـاط
گریزی می تواند بر روابط بین فردی در محیط کار و کارآیی کارکنان تأثیر منفی گذاشته و باعث اخلال در
جریان ارتباطات سازمانی شود . هدف این مطالعه ، بررسی تأثیر ادراک پرسـنل سـازمان از فـضای سیاسـی از
طریق عدالت سازمانی درک شده بر میزان ارتباط گریزی آنهاست . بدین منظـور تحقیـق پیمایـشی در یـک
نمونه 265 نفری از پرسنل تمامی شعبات یکی از بانک های دولتی استان خراسـان رضـوی بـا اسـتفاده از ابـزار
پرسشنامه مورد آزمون قرار گرفت . نتایج تحقیق تأثیر مـستقیم ادراک از فـضای سیاسـی بـر میـزان ارتبـاط
گریزی را تأیید، اما تأثیر غیر مستقیم ادراک پرسـنل از فـضای سیاسـی بـر میـزان ارتبـاط گریـزی از طریـق
ادراک عدالت سازمانی به اثبات نرسید. با توجه به نتایج بیان شده، مدیران بهتر است بـرای تـسهیل و تـسریع
ارتباط بین کارکنان به فـضای سیاسـی سـازمان و ادراک کارکنان شان از آن توجـه کننـد چـون ایـن مـسأله
می تواند منجر به افزایش کارآیی و بهره وری سازمان شود .
کلیدواژه‌ها
1- Atashpoor , sayyd Hamid , Kazemy , Ehsan,(2001), "The introduction about
practical social psychological" , Moheban publication.
2- Byron , Amber , (2005) , "Communication apprehension in the workplace
and its effects on employee job satisfaction" , (Kenneth David Roch ) ,
________________________________________________________________
1. Systematic Desensitization
2. Cognitive Restructuring
بررسی نقش تعدیل کنندگی عدالت سازمانی بر ادراک... 43
Texas Tech University , Graduate Faculty .
3- Charash, V.C&Spector, P.E (2001). “The role of justice in organizations.a
meta- analysis”, Organizational Behavior and Human Decision Processes, V0l
80, pp: 278 – 305.
4- Cleqq, Stewart R; Kornberger, Martin & Pitsis, Tyron (2005), "Managing &
organizations: an introduction to theory & practice book", Sydney.
5- Daft , Richard L. ,(2006), "Organization theory & design" ,(Ali Parsayan &
Sayyd Mohammad Arabi ) , Cultural Reaearch Bureau , 5 th Edition, Volume
two.
6- Devito, J. A. (2001), "The interpersonal communication book". (9th.
ed). New York, NY: Addison Wesley Long man, Inc.
7- Drink water , m. & vreken , N. (1997)." Communication apprehension
as a factor influencing the quality of people" , school of Teacher
Education , Postche fstroom university for Christian Higher Education ,
otchefstroom , RSA. Available: http: // boleswa97.
Tripod.com/drinkwater-reken.htm.
8- Farhangi , Ali Akbar , (1994) ," Humanity communications ", Times Tehran
publication .
9- Ferris, Gerald R & Kacmar, K. Michele (1992), "Perception of
organizational politics, journal of management", Vol. 18, pp: 93- 116.
10- Ferris Gerald R. , Rogers Laci M., Blass Fred R., Hochwarter Wayne A.
, (2009), "Interaction of job-limiting pain and and political skill on
job satisfaction and organizational citizenship behavior", Journal of
Managerial Psychology , Vol 24 , pp 584-608.
11- Fredrich, G., & Gross, B. (1984), "Systematic desensitization". in J.A.
Daly & J.C .Mc croskey (Eds), "Avoiding communication: shyness
and communication apprehension", pp: 173-187, Beverly Hills .CA:
Sage.
12- Fremouw, W.J, & Zitter, R.E, (1983), "A comparison of skills training
and cognitive restructuring relaxation for the treatment of speech
anxiety", Behavior Therapy, pp: 248-259.
13- Greene , J. , & Sparks , G. (1983) ." The role of outcome expectations
in the experience of a state of communication apprehension".
Communication Quarterly , 31 , pp: 212- 219 .
14- Greenberg.J (2004).“Stress fairness to fare no stress: managing
workPlace stress by promoting organizational justice”,
Organizational Dynamics, Vol 33, pp: 322-365.
15- Greenbreg, J., and K. S. Scott, (2001) "Why do workers bite the
hands that feed them ? employee theft as a social exchange pocess
", in B.M. Staw and L.L Cummings (Eds.) , Research in
Organizational Behaviour , Vol .18 , Greenwich , CT : JAI Press .
16- Hassal , Trevor , Joyce , John , Roger , Ottewill , Arguero , José , (2000)
44 پژوهش نامه مدیریت تحول؛ شمارة 2
, "Communication apprehension in UK and spanish business and
accounting students" , Education + Training , Vol. 42 , No. 2 , pp 93 –
100.
17- Heidarali , Homan, (2001)," Multivariable analytic in behavioral research",
Tehran, Parsa publication.
18- Harchi , Own ,(1998)," Social skills in interpersonal communication"
, (Beygi & Firoozbakht ) , Roshd publication.
19- Ivancevich, J. M &Matteson, M.T. (1996). “Organizational behavior
and management”, McGraw-Hill Companies.Inc .
20- Mccroskey, J. C .and Wheeless, L. (1976)," Introduction to human
communication", Boston, MA: Allyn and Bacon.
21- McCroskey, J. (1977). "Oral communication apprehension: A
summary of recent theory and research". Human Communication
Research, 4, pp: 78-96.
22- Mccroskey, J. (1984), "The communication apprehension
perspective", Human Communication Research, 6, pp: 13-38.
23- McCroskey, J.C. & Richmond, V. P. (1992), "Communication
apprehension and small group communication", Small group
communication: A reader. (6 th Ed.). Cathcart, R.S. , and Smovar, L.A ,
(Eds.) , Dubuque , IA : Wmc.
24- Meyer, John P. & Allen, Natalie J. & Smith, Catherine A. (1993) ,
"Commitment to organizations and occupations: extention and test of a
three-component conceptualization", Journal of Applied Psychology, Vol.
78, pp: 538-551.
25- Michael ,Terence ,(1994) ," People in organization" , (Shekarshekan),
Roshd publication.
26- Moshabaki ,Asghar, (2008) ," Images of organization : a review on
gareth morgan's valuable work about organization & metaphors" ,
Faculty of Management University of Tehran ,2th Edition.
27- Monthienvichien , Chai , Chintana , Bhibubhanuwat , Sirintorn ,
Kasemusk , Chintawee , Speece , Mark , (2002) , "Cultural awarness
, communication apprehension , and communication competence : a
case study of saint john's international school" , The International
Journal of Educational Management , Vol.16 , No.6 , pp:288-296 .
28- Moorman, R. H. (1991)." Relationship between organizational justice and
organizational citizenship behaviors: do fairness perceptions influence
employee citizenship?". Journal of Applied Psychology, 76, 845–855.
29- Morinaga , Kyoko , Ohtsubo , Yohsuke , Yamauchi , Keko , Shimada ,
Yasuhiro , (2008) ," Doctor's traits perceived by japanese nurses as
communication barriers : a questionnaire survey" , Journal of Nursing
Studies , No.45 , pp: 740-749 .
30- Opt, S., & Loffredo , D. (2000). "Rethinking communication
بررسی نقش تعدیل کنندگی عدالت سازمانی بر ادراک... 45
apprehension : a myers-Briggs perspective". The Journal of
Psychology ,Vol 134 , pp :556-570.
31- Phillips, G.M, (1986)," Reticence : pathology of the normal speaker ,
speech monographs ",Vol 35 , pp 39-49.
32- Pitt , L. , Bethon , P ., & Robson , M. (2000). "Communication
apprehension and perceptions of salesperson performance: A
multinational perspective". Journal of Managerial Psychology, Vol 15
, pp68-78.
33- Pitt , Ley land , Bethon , Pierre , Robson , Matthew , (2000) ,
"Communication apprehension and perceptions of saleperson
performance : a multinational perspective" , Journal of Management
psychology , Vol. 15, No. 1, pp: 68-86.
34- Price, James, L. and Mueller, Charles W, (1986) , " Handbook of
organizational measurement", Organization Studies.
35- Porter, D (1982), "Communicatior style perceptions as a function of
communication apprehension". Communication Quarterly, Vol 30,
pp: 237 – 244.
36- Rahman Seresht , Hossein , Taghyzadeh Motlagh , Mohammad , (2007) ,
perception of organization politics & organizational behavior ,Unpublished
article.
37- Robbins, Stephen P. , (2006) , "Organizational behavior: Concepts ,
controversies applications" ,(Ali Parsayan & Sayyd Mohammad Arabi ),
Cultural Reaearch Bureau , 11th Edition, Volume two.
38- Robbins, S.P (2001). “Organizational behavior", New Delhi. Prentice
Hall, Inc.
39- Robbins , Stephen p. (2005) , "Organizational behavior" , Eleventh
edition , Prentice – Hall of India .
40- Rupp, D.E, Cropanzano, R (2002).“The mediating effects of social
exchange relationships in predicting workplace outcomes from
multfoci organizational justice”, Organizational Behavior and Human
Decision Processes , Vol 89 ,pp: 925-946.
41- Scandura,T.A(1999).“Rethinking leader-member exchange: an
organizational justice perspective”, Leadership Quarterly .Vol 10, pp
:25-40
42- Schilling , L , Stacy , (2006) , "A statistical analysis of the effect of
personality types on communication apprehension in small group
communication" , South Dakota State University , Communication
Studies and Journalism.
43- Sorenson, G. & Mccroskey, J.C. (1977), "The prediction of interaction
behaviour in small group: zero history Vs. intact groups",
Communication Monographs, Vol 44, Pp: 73-80.
46 پژوهش نامه مدیریت تحول؛ شمارة 2
44- Vos , Marita , Westerhoudt , Evelyn(2008) , "Trends in government
communication in The netherlands" , Journal of Communication
Management , Vol 12 , pp:18-29.
45- Warner , Melissa A ., Hausdorf , Peter A .,(2009)," The positive interaction of
work and family roles: using need theory to further understand the workfamily interface" , Journal of Managerial Psychology , vol 24 ,pp: 375-385.
46- Westerman, Kingsley , (2008) ," Silence or voice?: using face work and
communication apprehension to explain employee responses to autonomy
and competence face threats posed by negative feedback" , ( Smith Sandi ) ,
Michigan State University.
47- Winiecki, K. & Ayres, J. (1999). "Communication apprehension and
receiver apprehension in the workplace". Communication Quarterly
,Vol 47 ,pp:430-440.
48- Yilmaz , Kursad , Tasdan , Murat (2009) , "Organizational citizenship
and organizational justice in Turkish primary schools" ,Journal of
Educational Administration , Vol47 ,pp :108-126.
practical social psychological" , Moheban publication.
2- Byron , Amber , (2005) , "Communication apprehension in the workplace
and its effects on employee job satisfaction" , (Kenneth David Roch ) ,
________________________________________________________________
1. Systematic Desensitization
2. Cognitive Restructuring
بررسی نقش تعدیل کنندگی عدالت سازمانی بر ادراک... 43
Texas Tech University , Graduate Faculty .
3- Charash, V.C&Spector, P.E (2001). “The role of justice in organizations.a
meta- analysis”, Organizational Behavior and Human Decision Processes, V0l
80, pp: 278 – 305.
4- Cleqq, Stewart R; Kornberger, Martin & Pitsis, Tyron (2005), "Managing &
organizations: an introduction to theory & practice book", Sydney.
5- Daft , Richard L. ,(2006), "Organization theory & design" ,(Ali Parsayan &
Sayyd Mohammad Arabi ) , Cultural Reaearch Bureau , 5 th Edition, Volume
two.
6- Devito, J. A. (2001), "The interpersonal communication book". (9th.
ed). New York, NY: Addison Wesley Long man, Inc.
7- Drink water , m. & vreken , N. (1997)." Communication apprehension
as a factor influencing the quality of people" , school of Teacher
Education , Postche fstroom university for Christian Higher Education ,
otchefstroom , RSA. Available: http: // boleswa97.
Tripod.com/drinkwater-reken.htm.
8- Farhangi , Ali Akbar , (1994) ," Humanity communications ", Times Tehran
publication .
9- Ferris, Gerald R & Kacmar, K. Michele (1992), "Perception of
organizational politics, journal of management", Vol. 18, pp: 93- 116.
10- Ferris Gerald R. , Rogers Laci M., Blass Fred R., Hochwarter Wayne A.
, (2009), "Interaction of job-limiting pain and and political skill on
job satisfaction and organizational citizenship behavior", Journal of
Managerial Psychology , Vol 24 , pp 584-608.
11- Fredrich, G., & Gross, B. (1984), "Systematic desensitization". in J.A.
Daly & J.C .Mc croskey (Eds), "Avoiding communication: shyness
and communication apprehension", pp: 173-187, Beverly Hills .CA:
Sage.
12- Fremouw, W.J, & Zitter, R.E, (1983), "A comparison of skills training
and cognitive restructuring relaxation for the treatment of speech
anxiety", Behavior Therapy, pp: 248-259.
13- Greene , J. , & Sparks , G. (1983) ." The role of outcome expectations
in the experience of a state of communication apprehension".
Communication Quarterly , 31 , pp: 212- 219 .
14- Greenberg.J (2004).“Stress fairness to fare no stress: managing
workPlace stress by promoting organizational justice”,
Organizational Dynamics, Vol 33, pp: 322-365.
15- Greenbreg, J., and K. S. Scott, (2001) "Why do workers bite the
hands that feed them ? employee theft as a social exchange pocess
", in B.M. Staw and L.L Cummings (Eds.) , Research in
Organizational Behaviour , Vol .18 , Greenwich , CT : JAI Press .
16- Hassal , Trevor , Joyce , John , Roger , Ottewill , Arguero , José , (2000)
44 پژوهش نامه مدیریت تحول؛ شمارة 2
, "Communication apprehension in UK and spanish business and
accounting students" , Education + Training , Vol. 42 , No. 2 , pp 93 –
100.
17- Heidarali , Homan, (2001)," Multivariable analytic in behavioral research",
Tehran, Parsa publication.
18- Harchi , Own ,(1998)," Social skills in interpersonal communication"
, (Beygi & Firoozbakht ) , Roshd publication.
19- Ivancevich, J. M &Matteson, M.T. (1996). “Organizational behavior
and management”, McGraw-Hill Companies.Inc .
20- Mccroskey, J. C .and Wheeless, L. (1976)," Introduction to human
communication", Boston, MA: Allyn and Bacon.
21- McCroskey, J. (1977). "Oral communication apprehension: A
summary of recent theory and research". Human Communication
Research, 4, pp: 78-96.
22- Mccroskey, J. (1984), "The communication apprehension
perspective", Human Communication Research, 6, pp: 13-38.
23- McCroskey, J.C. & Richmond, V. P. (1992), "Communication
apprehension and small group communication", Small group
communication: A reader. (6 th Ed.). Cathcart, R.S. , and Smovar, L.A ,
(Eds.) , Dubuque , IA : Wmc.
24- Meyer, John P. & Allen, Natalie J. & Smith, Catherine A. (1993) ,
"Commitment to organizations and occupations: extention and test of a
three-component conceptualization", Journal of Applied Psychology, Vol.
78, pp: 538-551.
25- Michael ,Terence ,(1994) ," People in organization" , (Shekarshekan),
Roshd publication.
26- Moshabaki ,Asghar, (2008) ," Images of organization : a review on
gareth morgan's valuable work about organization & metaphors" ,
Faculty of Management University of Tehran ,2th Edition.
27- Monthienvichien , Chai , Chintana , Bhibubhanuwat , Sirintorn ,
Kasemusk , Chintawee , Speece , Mark , (2002) , "Cultural awarness
, communication apprehension , and communication competence : a
case study of saint john's international school" , The International
Journal of Educational Management , Vol.16 , No.6 , pp:288-296 .
28- Moorman, R. H. (1991)." Relationship between organizational justice and
organizational citizenship behaviors: do fairness perceptions influence
employee citizenship?". Journal of Applied Psychology, 76, 845–855.
29- Morinaga , Kyoko , Ohtsubo , Yohsuke , Yamauchi , Keko , Shimada ,
Yasuhiro , (2008) ," Doctor's traits perceived by japanese nurses as
communication barriers : a questionnaire survey" , Journal of Nursing
Studies , No.45 , pp: 740-749 .
30- Opt, S., & Loffredo , D. (2000). "Rethinking communication
بررسی نقش تعدیل کنندگی عدالت سازمانی بر ادراک... 45
apprehension : a myers-Briggs perspective". The Journal of
Psychology ,Vol 134 , pp :556-570.
31- Phillips, G.M, (1986)," Reticence : pathology of the normal speaker ,
speech monographs ",Vol 35 , pp 39-49.
32- Pitt , L. , Bethon , P ., & Robson , M. (2000). "Communication
apprehension and perceptions of salesperson performance: A
multinational perspective". Journal of Managerial Psychology, Vol 15
, pp68-78.
33- Pitt , Ley land , Bethon , Pierre , Robson , Matthew , (2000) ,
"Communication apprehension and perceptions of saleperson
performance : a multinational perspective" , Journal of Management
psychology , Vol. 15, No. 1, pp: 68-86.
34- Price, James, L. and Mueller, Charles W, (1986) , " Handbook of
organizational measurement", Organization Studies.
35- Porter, D (1982), "Communicatior style perceptions as a function of
communication apprehension". Communication Quarterly, Vol 30,
pp: 237 – 244.
36- Rahman Seresht , Hossein , Taghyzadeh Motlagh , Mohammad , (2007) ,
perception of organization politics & organizational behavior ,Unpublished
article.
37- Robbins, Stephen P. , (2006) , "Organizational behavior: Concepts ,
controversies applications" ,(Ali Parsayan & Sayyd Mohammad Arabi ),
Cultural Reaearch Bureau , 11th Edition, Volume two.
38- Robbins, S.P (2001). “Organizational behavior", New Delhi. Prentice
Hall, Inc.
39- Robbins , Stephen p. (2005) , "Organizational behavior" , Eleventh
edition , Prentice – Hall of India .
40- Rupp, D.E, Cropanzano, R (2002).“The mediating effects of social
exchange relationships in predicting workplace outcomes from
multfoci organizational justice”, Organizational Behavior and Human
Decision Processes , Vol 89 ,pp: 925-946.
41- Scandura,T.A(1999).“Rethinking leader-member exchange: an
organizational justice perspective”, Leadership Quarterly .Vol 10, pp
:25-40
42- Schilling , L , Stacy , (2006) , "A statistical analysis of the effect of
personality types on communication apprehension in small group
communication" , South Dakota State University , Communication
Studies and Journalism.
43- Sorenson, G. & Mccroskey, J.C. (1977), "The prediction of interaction
behaviour in small group: zero history Vs. intact groups",
Communication Monographs, Vol 44, Pp: 73-80.
46 پژوهش نامه مدیریت تحول؛ شمارة 2
44- Vos , Marita , Westerhoudt , Evelyn(2008) , "Trends in government
communication in The netherlands" , Journal of Communication
Management , Vol 12 , pp:18-29.
45- Warner , Melissa A ., Hausdorf , Peter A .,(2009)," The positive interaction of
work and family roles: using need theory to further understand the workfamily interface" , Journal of Managerial Psychology , vol 24 ,pp: 375-385.
46- Westerman, Kingsley , (2008) ," Silence or voice?: using face work and
communication apprehension to explain employee responses to autonomy
and competence face threats posed by negative feedback" , ( Smith Sandi ) ,
Michigan State University.
47- Winiecki, K. & Ayres, J. (1999). "Communication apprehension and
receiver apprehension in the workplace". Communication Quarterly
,Vol 47 ,pp:430-440.
48- Yilmaz , Kursad , Tasdan , Murat (2009) , "Organizational citizenship
and organizational justice in Turkish primary schools" ,Journal of
Educational Administration , Vol47 ,pp :108-126.
)
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