نوع مقاله : مقالات
نویسنده
چکیده
یکی از مهم ترین مباحث پیاده سازی مدیریت دانش، تعیین زیرساخت های آن است؛ از این رو هدف این تحقیق، طراحی الگوی زیرساختی مورد نیاز به منظور پیاده سازی مدیریت دانش در سازمان های دولتی ایران می باشد. این مقاله بر مبنای یافته های تحقیق میدانی در سازمان های دولتی استان خراسان رضوی تنظیم شده است. مدل اولیه تحقیق از طریق تکنیک دلفی نهایی گردید. برای آزمون مدل، از کارکنان لیسانس و بالاتر سازمان های دولتی استان خراسان رضوی نمونه گیری تصادفی صورت پذیرفت. برای دستیابی به ابعاد زیرساختی مدیریت دانش، رویکرد فنی و اجتماعی مبنای عمل واقع گردید و از پرسشنامه برای جمع آوری داده و آزمون فرضیات تحقیق استفاده شد. از مدل معادلات ساختاری و نرم افزاری LISREL جهت بررسی روابط بین متغیرها استفاده شد. نتایج نشان داد فرهنگ سازمانی با محوریت: فرهنگ یادگیری، اعتماد و همکاری، ساختار سازمانی حول: عدم تمرکز و رسمیت، همچنین حمایت فناوری اطلاعات و انگیزش کارکنان مهم ترین زیرساخت های مورد نیاز پیاده سازی مدیریت دانش در سطح سازمان های دولتی مورد مطالعه محسوب می گردند.
کلیدواژه‌ها
- Abrams, L.C.; Cross, R.; Lesser, E. & Levin, D.Z. (2003). Nurturing interpersonal trust in knowledge-sharing networks, Academy of management executive, 17(4), 64-77.
- Abtahi, H & Salavati, A. (2006). Knowledge management in organization, Tehran: Publication, Payvand 175-183 (in Persian).
- Burn, T. & Staker, M. (1961). The management of innovation. London: Tavistock Publication.
- Byouggu, Choi. (2002). Knowledge management enablers, processes, and organizational: An integration and empirical examination”, Division of Management Engineering Korea Advanced Institute of Science and Technology. 92-105.
- Chase R. (1997). “The knowledge based organization: an international survey”, Journal of Knowledge Management, 1, 54-62.
- Damanpour, F. (1991). "Organizational innovation: a meta-analysis of effect of determinations and moderators". Academy of Management Journal, 34(3). 555-590.
- Daneshfard, K. (2004). "Building capacity for organizational learning", Tehran, Journal Management, 14, 38-44. (in Persian).
- Davel. R, & Snyman. M. (2007). Influence of corporate culture on the use of knowledge management techniques and technologies, Department of Information Knowledge Management, University of Johannesburg. 6-17.
- Abtahi, H & Salavati, A. (2006). Knowledge management in organization, Tehran: Publication, Payvand 175-183 (in Persian).
- Burn, T. & Staker, M. (1961). The management of innovation. London: Tavistock Publication.
- Byouggu, Choi. (2002). Knowledge management enablers, processes, and organizational: An integration and empirical examination”, Division of Management Engineering Korea Advanced Institute of Science and Technology. 92-105.
- Chase R. (1997). “The knowledge based organization: an international survey”, Journal of Knowledge Management, 1, 54-62.
- Damanpour, F. (1991). "Organizational innovation: a meta-analysis of effect of determinations and moderators". Academy of Management Journal, 34(3). 555-590.
- Daneshfard, K. (2004). "Building capacity for organizational learning", Tehran, Journal Management, 14, 38-44. (in Persian).
- Davel. R, & Snyman. M. (2007). Influence of corporate culture on the use of knowledge management techniques and technologies, Department of Information Knowledge Management, University of Johannesburg. 6-17.
- Davenport, T. H, & Prusak, L. (1998). Working knowledge, Harvard Business School Press. 5-20.
- Davenport, T. H, & Probst, G.J.B. (2002). Knowledge management case book. (2nd ed). Munich: Publicis Corporate Publishing & John Wiley & Sons. 40-50.
- Delevar. A. (2000). Education and psychological research, Tehran: Virayesh Publication Institute. 117-119. (in Persian).
- Demarest, M. (1997). Understanding knowledge management long range planning, 30(3), 374-384.
- Diyana C. Pheysey. (1989). Organizational cultures, Types and Transformation, Prentice Hall Publication New York. 29-40.
- Emery, F.E. (1959). The next thirty years: concepts, methods and anticipations. human relation, 20, 199-237.
- Eppler, M.J. & Sukowski, O. (2000). “Managing team knowledge: core processes, tools and enabling factors”. European Management Journal. 334-341.
- Eva M. Pertusa-ortega, Patrocinio Zaragoza-Saes, & Enrique Claver-Cortes. (2009). "Can formalization, complexity, and centralization influence knowledge performance", Journal of Business Research, 1-11.
- Fahey Land L Prusak. (1998). The eleven deadliest sins of knowledge management,California Management Review, 40(3), 265-276.
- Fink, A. ; J. Kosecoff, M. ; Chassin, & R.H. Brook. (1984). Consensus Methods: Characteristics and Guidelines for Use. American Journal of Public Health, 74(9), 979-983.
- Fytton R. ; Sharifuddin. S.O. & Ikhsan S. (2004). "Knowledge management in a public organization", a Study on the Relationship between Organizational Elements and the Performance of Knowledge Transfer, Journal Knowledge
Management, 8 (2), 95-111.
- Gold, A. Malhotra, A. & Segars, A.H. (2001). “Knowledge management: an organization capabilities perspective”. Journal of Management Information System, 18(1), 185-214.
- Graham, A.B. & Pizzo, V.G. (1996). “A question of balance. case studies in strategic knowledge management”, European Management Buying. Industrial Marketing Management, 4, 51-53.
- Grundstein, M. & Rosenthal Sarbroux, C. (2005). "Towards a model for global knowledge management within the enterprise (M GKME)". In M. Khosrow-Pour [Ed], Managing Modern Organizations with Information Technology, PP.1259-1262, Hershey, PA. Idea Group Publishing.
- Hung, Y. ; C Huang, S. ; M Lin, Q. & Tsai, M, L. (2005). Critical factors in adopting a knowledge management system for the pharmaceutical industry,Industrial Management & Data System. 105(2), 164-168.
- Hurley, R. & Hult, T. (1998). "Innovation, market orientation, and organizational learning: an integration and empirical examination". Journal of Marketing, 62, 42-54.
- Kim, S. (2001). An empirical study of the relationship between knowledge management and information technology infrastructure capabilities in the management consulting industry. 24-27, Available on http: www. proquest. umi.com.
- Khalifa, M. & Liu, V. (2003). Determinations of KM programs. 20-30. Available at: www.ejkm.com.
- Kreitner, R. & Kinicki, A. (1992). Organizational behavior. Homewood, Il: Richard D. Irwin. 70-92.
- Kuan, Y.W. (2005). Critical success factors for implementing knowledge management in small and medium enterprises, Industrial Management &Data System.105(3), 262-273.
- Lee, H., & Choi, B. (2003). Knowledge management enables, process, and organizational performance: An integrative view and empirical examination. Journal of Management Information Systems, 20(1), 179-228.
- Malhotra, Y. (2004). “Knowledge management and new organization form: a framework for business model innovation”, Information Resources Management Journal, 13(1), 5-14.
- Menon, A, and Varadarajan, R.A. (1992). A model of marketing knowledge use within firms, Journal of Marketing, 65(4), 53-71.
- Mohammadi Fateh, A. ; Sobhani, M. & Mohammai, D. (2009). Knowledge management comprehensive approach, Tehran: Publication, Payame Puya 117-118. (in Persian).
- Najafbeygi R, (2004). Organization and management, (2nd Ed). Tehran: Islamic Azad University Scientific Publication Center. 230-235. (in Persian).
- Nedlela, L.T. & Toit, A.S.A. (2001). “Establishing a knowledge management programme for competitive advantage in an enterprise”, Journal of Information Management, 21, 157-165.
- Newmen, Brion. & Connord, W. Kurt. (1999). A framework for characterizing knowledge management methods. Theory Paper Km-Forum.Org. 30-35.
- O'Dell, C. & Grayson, J. Knowledge Transfer: Discover Your Value Proposition. Strategy & Leadership (Marc/April 1999). PP.10-15.
- Pan, S. & Scarbrough, H. (1998). “A socio-technical view of knowledge sharing at bukman aboratoris”, Journal of Knowledge Management, 2(1), 55-66.
- Rastogi, P.N. (2000). Knowledge management and intellectual capital – the new virtuous reality of competitiveness. human systems management, 19(1), 39-49.
- Sarrafizadeh. A. (2007). Management information systems strategic approach, Tehran: Terme Publication. 431-435. (in Persian).
- Sharma, S. & Wickramasinghe, N. (2002). A framework for building a learning organization in the 21st century. working paper. 4-11.
- Skyrme, D. & Amidon, D. (1997). The knowledge agenda. Journal of Knowledge Management, 1(1), 27-37.
- Swieringa, J. & Wierdsma, A. (1992). Becoming a learning organization: beyond the learning curve, Addison-Wesley Publishing Company. 50-65.
- Tabibi, S.J. ; Maleki, M.R. & Delgoshaei, B., (2009). Writing successful theses, dissertations, research projects and scientific articles, Tehran: Ferdos Publication. 77-88. (in Persian).
- Tabibi, S.J. ; Maleki, M.R., & Delgoshaei, B. (2009). Writing successful theses, dissertations, research projects and scientific articles, Tehran: Ferdos Publication. 379-385. (in Persian).
- Zack, M. (1999) Managing Codified Knowledge. Sloan Management Review. 45-57.
- Zheng, W. (2005). The impact of organizational culture, structure, and strategy on knowledge management effectiveness and organizational effectiveness. 135-190. Available on http:www.proqust.umi.com.
- Davenport, T. H, & Probst, G.J.B. (2002). Knowledge management case book. (2nd ed). Munich: Publicis Corporate Publishing & John Wiley & Sons. 40-50.
- Delevar. A. (2000). Education and psychological research, Tehran: Virayesh Publication Institute. 117-119. (in Persian).
- Demarest, M. (1997). Understanding knowledge management long range planning, 30(3), 374-384.
- Diyana C. Pheysey. (1989). Organizational cultures, Types and Transformation, Prentice Hall Publication New York. 29-40.
- Emery, F.E. (1959). The next thirty years: concepts, methods and anticipations. human relation, 20, 199-237.
- Eppler, M.J. & Sukowski, O. (2000). “Managing team knowledge: core processes, tools and enabling factors”. European Management Journal. 334-341.
- Eva M. Pertusa-ortega, Patrocinio Zaragoza-Saes, & Enrique Claver-Cortes. (2009). "Can formalization, complexity, and centralization influence knowledge performance", Journal of Business Research, 1-11.
- Fahey Land L Prusak. (1998). The eleven deadliest sins of knowledge management,California Management Review, 40(3), 265-276.
- Fink, A. ; J. Kosecoff, M. ; Chassin, & R.H. Brook. (1984). Consensus Methods: Characteristics and Guidelines for Use. American Journal of Public Health, 74(9), 979-983.
- Fytton R. ; Sharifuddin. S.O. & Ikhsan S. (2004). "Knowledge management in a public organization", a Study on the Relationship between Organizational Elements and the Performance of Knowledge Transfer, Journal Knowledge
Management, 8 (2), 95-111.
- Gold, A. Malhotra, A. & Segars, A.H. (2001). “Knowledge management: an organization capabilities perspective”. Journal of Management Information System, 18(1), 185-214.
- Graham, A.B. & Pizzo, V.G. (1996). “A question of balance. case studies in strategic knowledge management”, European Management Buying. Industrial Marketing Management, 4, 51-53.
- Grundstein, M. & Rosenthal Sarbroux, C. (2005). "Towards a model for global knowledge management within the enterprise (M GKME)". In M. Khosrow-Pour [Ed], Managing Modern Organizations with Information Technology, PP.1259-1262, Hershey, PA. Idea Group Publishing.
- Hung, Y. ; C Huang, S. ; M Lin, Q. & Tsai, M, L. (2005). Critical factors in adopting a knowledge management system for the pharmaceutical industry,Industrial Management & Data System. 105(2), 164-168.
- Hurley, R. & Hult, T. (1998). "Innovation, market orientation, and organizational learning: an integration and empirical examination". Journal of Marketing, 62, 42-54.
- Kim, S. (2001). An empirical study of the relationship between knowledge management and information technology infrastructure capabilities in the management consulting industry. 24-27, Available on http: www. proquest. umi.com.
- Khalifa, M. & Liu, V. (2003). Determinations of KM programs. 20-30. Available at: www.ejkm.com.
- Kreitner, R. & Kinicki, A. (1992). Organizational behavior. Homewood, Il: Richard D. Irwin. 70-92.
- Kuan, Y.W. (2005). Critical success factors for implementing knowledge management in small and medium enterprises, Industrial Management &Data System.105(3), 262-273.
- Lee, H., & Choi, B. (2003). Knowledge management enables, process, and organizational performance: An integrative view and empirical examination. Journal of Management Information Systems, 20(1), 179-228.
- Malhotra, Y. (2004). “Knowledge management and new organization form: a framework for business model innovation”, Information Resources Management Journal, 13(1), 5-14.
- Menon, A, and Varadarajan, R.A. (1992). A model of marketing knowledge use within firms, Journal of Marketing, 65(4), 53-71.
- Mohammadi Fateh, A. ; Sobhani, M. & Mohammai, D. (2009). Knowledge management comprehensive approach, Tehran: Publication, Payame Puya 117-118. (in Persian).
- Najafbeygi R, (2004). Organization and management, (2nd Ed). Tehran: Islamic Azad University Scientific Publication Center. 230-235. (in Persian).
- Nedlela, L.T. & Toit, A.S.A. (2001). “Establishing a knowledge management programme for competitive advantage in an enterprise”, Journal of Information Management, 21, 157-165.
- Newmen, Brion. & Connord, W. Kurt. (1999). A framework for characterizing knowledge management methods. Theory Paper Km-Forum.Org. 30-35.
- O'Dell, C. & Grayson, J. Knowledge Transfer: Discover Your Value Proposition. Strategy & Leadership (Marc/April 1999). PP.10-15.
- Pan, S. & Scarbrough, H. (1998). “A socio-technical view of knowledge sharing at bukman aboratoris”, Journal of Knowledge Management, 2(1), 55-66.
- Rastogi, P.N. (2000). Knowledge management and intellectual capital – the new virtuous reality of competitiveness. human systems management, 19(1), 39-49.
- Sarrafizadeh. A. (2007). Management information systems strategic approach, Tehran: Terme Publication. 431-435. (in Persian).
- Sharma, S. & Wickramasinghe, N. (2002). A framework for building a learning organization in the 21st century. working paper. 4-11.
- Skyrme, D. & Amidon, D. (1997). The knowledge agenda. Journal of Knowledge Management, 1(1), 27-37.
- Swieringa, J. & Wierdsma, A. (1992). Becoming a learning organization: beyond the learning curve, Addison-Wesley Publishing Company. 50-65.
- Tabibi, S.J. ; Maleki, M.R. & Delgoshaei, B., (2009). Writing successful theses, dissertations, research projects and scientific articles, Tehran: Ferdos Publication. 77-88. (in Persian).
- Tabibi, S.J. ; Maleki, M.R., & Delgoshaei, B. (2009). Writing successful theses, dissertations, research projects and scientific articles, Tehran: Ferdos Publication. 379-385. (in Persian).
- Zack, M. (1999) Managing Codified Knowledge. Sloan Management Review. 45-57.
- Zheng, W. (2005). The impact of organizational culture, structure, and strategy on knowledge management effectiveness and organizational effectiveness. 135-190. Available on http:www.proqust.umi.com.
)
ارسال نظر در مورد این مقاله