نوع مقاله : مقالات
نویسندگان
1 موسسه آموزش عالی غیرانتفاعی عطار
2 موسسه آموزش عالی خردگرایان مطهر
چکیده
از آنجا که رفتار سازمانی نوین و عملکرد سازمانی با پیچیدگی‌هایی روز افزون مواجه است، آشنایی بیشتر مدیران و کارکنان سازمانها با این پیچیدگی‌ها و در نتیجه تلاش در راستای افزایش عملکرد منابع انسانی ضروری است. لذا پژوهش حاضر با هدف بررسی تأثیر کار عاطفی بر عملکرد شغلی با توجه به نقش تعدیلگری حمایت سازمانی، حمایت مدیریت و حمایت همکار در سال 1396 در بین کارکنان یک سازمان عمومی در شهر مشهد انجام شده است. بدین منظور نمونه‌ای شامل 376 نفر از کارکنان به روش نمونه‌گیری تصادفی طبقه ای انتخاب و به‌منظور جمع آوری اطلاعات، پرسشنامه استانداردکار عاطفی، عملکرد شغلی، حمایت سازمانی، حمایت مدیریت و حمایت همکار توزیع شد. روایی محتوایی پرسشنامه با استفاده از نظر خبرگان و روایی سازه آن با استفاده از تحلیل عاملی تأییدی مورد بررسی قرار گرفت. ضریب آلفای کرونباخ بزرگ‌تر از70% برای سازه‌های مختلف پرسشنامه، پایایی آن را مورد تأیید قرار داد. از روش مدلسازی معادلات ساختاری برای آزمون فرضیه‌ها استفاده شد. نتایج پژوهش حاکی از این بود که اقدام عمیق و سطحی به ترتیب برابر با 141/0 و 146/0 بر عملکرد شغلی اثر گذار هستند که هر دو در سطح اطمینان 95/0 معنادار میباشند. علاوه بر این نتایج حاصل از بررسی نقش تعدیلگر حمایت مدیریت، حمایت همکار و حمایت سازمانی نیز بیانگر تأیید نقش تعدیلگری این متغیرها در رابطه بین اقدام عمیق و اقدام سطحی با عملکرد شغلی میباشند.
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