نوع مقاله : مقاله پژوهشی
نویسندگان
1 دانشجوی دکتری مدیریت دولتی، دانشکده مدیریت و اقتصاد، واحد علوم و تحقیقات، دانشگاه آزاد اسلامی، تهران، ایران
2 دانشیار، گروه مدیریت دولتی، واحد تهران مرکز، دانشگاه آزاد اسلامی، تهران، ایران
3 استاد، گروه مدیریت دولتی، دانشکده مدیریت و اقتصاد، واحد علوم و تحقیقات، دانشگاه آزاد اسلامی، تهران، ایران
چکیده
هدف از این پژوهش، روشن ساختن مفهوم سازمان امن و درک ویژگیها، پیشرانها و پسرانهای آن در بیمارستانهای تأمین اجتماعی با استفاده از رویکرد تحلیل مفهوم تکاملی راجرز است. متون منتشرشده به زبان انگلیسی و فارسی در چهل سال اخیر در حوزه دانش مدیریت جستجو شد. پس از اعمال معیارهای ورود و نمونهگیری نهایی، 77 مقاله، 22 کتاب و 9 پایاننامه انتخاب شدند و موردبررسی و تحلیل عمیق قرار گرفتند. فرآیند تحلیل نیز تحت نظارت و بازبینی دو نفر از اساتید صاحبنظر در زمینه مدیریت انجام شد. تحلیل مفهوم موردمطالعه نشان داد مهمترین ویژگیهای سازمان امن عبارتند از: پذیرش شکست، صراحت شدید، شفافیت، تعارض سازنده، رواج «نمیدانم»، گوشدادن متواضعانه، ارزیابی سریع و مراقبت از کارکنان. پیشرانهای سازمان امن عبارتند از: درس گرفتن از اشتباهات، تشویق یادگیری، کاهش میانبر زدن، اشتراکگذاری دانش، کسب ارزش از تفاوتها، پرهیز از سکوت و ترویج صحبت کردن، پاسخدهی مؤثر، طراحی و اجرای ساختارهای منسجم برای استخراج ایدهها و دغدغهها، فرهنگسازی، رعایت تعادل در ایجاد امنیت روانشناختی. مهمترین پسرانهای ایجاد سازمان امن عبارتند از: وجود ترس، پایین آوردن استانداردهای عملکردی، رواج افشاگری بیپروا، عدم‌حمایت از نوآوری، عدم پرورش تعهد کاری، عدم وجود جوّ مشارکتی، پنهانکاری دانش، بدبینی سازمانی، عدم تأکید بر اهداف، عدم برنامهریزی فرآیندها. دستاوردهای این پژوهش میتواند نقطه آغازی برای انجام پژوهشهای آتی و تدوین مدل مفهومی سازمان امن باشد.
کلیدواژه‌ها
©2024 The author(s). This is an open access article distributed under Creative Commons Attribution 4.0 International License (CC BY 4.0).
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